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Customer Service at Online Casinos

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You’ve got a question, and you want it answered. Most online casinos will have a customer service page where you can get help with your questions and queries. If they don’t, then shame on them. We really wouldn’t play there. Not every online casino will offer all of the options below, but here are some of the most common customer service options open to you when gamble online.

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Telephone support is handy, and it comes in two options. This formal method of obtaining assistance can either be free (toll-free) or charged. It may depend on where you live, as to whether or not you have to pay to call customer services on your phone. If you decide to do it, make sure they offer you some assistance in the language you desire. Most offer English support, but some only offer a handful of other languages.

Live chat is almost always offered in English, although other languages may be available. Live chat is just like talking on the phone, only easier to use. Live chat is free, and simply involves entering your questions into a chat box, and reading the replies sent from the customer service member. It is also a really fast customer support option.

E-mail on the other hand, can take longer. Most casinos will reply to your questions and queries within a day, but some can take a couple of days to get a reply out to you. For instance, if you’ve got questions about a free slot bonus, simply type your question (for example, is this free slot bonus really free) into an e-mail, and then await a response. Customer support via e-mail is always free of charge.

E-forms (or e-tickets) can be rather more frustrating. You get to enter your question into a box provided on the site, but it can take some time to get a reply. Moreover, the casino may have a limit on how many letters you can enter into the box. Although common, e-forms are not the most popular form of online casino customer service and support.

If you’ve made calls over your computer, then you probably have Skype. Skype kind of works like a hybrid of toll-free telephone and live chat. You can contact customer services over your PC, and either text chat or speak directly over your computer to them to get your answers. Not many online casinos offer Skype as a customer support option, but it is out there to be used at some of them.

It might seem incredible, but in this day and age, some online casinos still offer snail mail as a customer support option. We’d always avoid this. You needed an e-mail address to sign up at the casino in the first place, so why not use e-mail for your support option? Post queries take a long time to arrive, even longer to come back, and cost you money. In short, it’s a big no-no.

A handful of the biggest online casinos also offer customer support via a call back feature. With this feature, you can get the casino support team to call you back, for free, at a time which is more suitable for you. As far as customer support options go, this one is awesome and very effective if you’ve got a busy schedule.

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