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Frequently asked questions regarding online casinos

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Introduction

Below we answer frequently asked questions regarding online casinos. Is Gambling on the Internet Legal? Yes, gambling online is completely legal in most regions, although every region throughout the world has different laws, and they change from time to time. To be sure, you should contact your local legal representative to answer any of your questions. See also: legislation online gambling in the usa.

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A: You should not be afraid of casino software from a licensed site. If you check out the website thoroughly, you will often find that the casino makes the certification easy to see and understand. The online casinos reviewed and featured on Casinoplacard.com are 100% safe and secure and are tested daily by 3rd party fraud prevention experts.

Q: Is it safe to deposit funds into your promoted casinos?

A: If you have checked out the credentials and security of the site and found everything to be valid, you should feel totally secure about making a deposit. Remember that all casino sites offered via Casinoplacard.com are safe and secure sites to make a deposit to.

Q: How can I deposit and withdrawal at online casinos?

A: There are many ways you can deposit or withdrawal at an online casino. The most popular options are: Bank wire, Visa, Mastercard, Neteller, Skrill, and many other e-wallets.

Q: Do I always need to create an account?

A: Most casinos will ask that you establish an account with them before you can begin playing their games. They don’t demand a deposit at that time, but if you want to use their real money options, the deposit is necessary.

Q: How do I find an online casino site that suits me?

A: You need to look at a large number of factors before you make your choice. Consider things such as your budget, the games you like to play, the bonuses, tournaments and then look around for online casinos that suit your own personal gambling style. At Casinoplacard.com we offer many different casino sites and bonuses that will suit all types of players.

Q: Can I play for free at online casinos?

A: Yes, play-for-free games are offered by most online casinos and all you have to do to access them is download, install the software, and then register an account. Some casinos also have the option for instant play that does not demand you opening an account.

Q: Why are the online casinos giving away money?

A: There is so much competition among the online casinos that they offer the bonuses as an incentive to join and play, which offers you an opportunity to play with the casinos money.

Q: Are the no deposit bonus offers really free money?

A: There are two types of no deposit offers. The standard one is where you get between $5 and $25 for free and these are actually totally free money for you to use. The other type is the free play bonus where you get up to $600 free and a set amount of time to play. You can keep all of your winnings but will first have to make a small deposit to collect them. These offers are a risk free way of trying out online gambling.

Q What are bonus requirements?

A: In order to stop people from just claiming the bonuses and withdrawing the money without playing, the casinos have now some wagering requirements. A bonus wagering requirement is the amount of times that the online casino requires that you wager the sum of the bonus before you can withdrawal your winnings. For example, if the welcome bonus is $100 and the wagering requirement is shown as times 5, this means you need to wager 5 * $100 ($500) before you can get paid out. This is a very standard formula.

Q: How can I determine what a casino’s average payout is?

A: It is important that you know the casinos average payout prior to deciding to play on any particular online casino site. Most of the time, the casino will show you this information as a percentage and it will usually be around 97%. A 97% average payout translates into an average edge of 3% on every bet in favor of the house. Keep in mind that the average payout is a number based on all the games combined so you may find a higher or lower payout, depending on the game. All sites listed at Casinoplacard.com have an average payout of 95-97%.

Q What is a VIP program?

A: A VIP program is a type of loyalty program that is open to players who have more money than the average gambler to spend at the online casino. The more of a highroller you are, the greater the number of incentives you can get from the VIP program. Ask customer support at your favorite online casino about the site’s VIP program.

Q What are exclusive bonuses?

A: Exclusive bonuses are promotions that you only can get through casinoplacard.com. To be able to receive them you must register through our link or it will not work.

Q: I didn’t receive my bonus as I was promised. What should I do?

A: The first thing you should do is to email the support of the site where you have the problem, If that don’t solve the problem, email [email protected] and we will look in to it and solve the problem for you.

Q: How are casino games tested and verified to make sure they are trustworthy?

A: Developers have gone to great lengths to ensure that the software is of the highest quality. Each game undergoes rigorous testing on the real gaming server to determine whether game rules are obeyed, payouts are calculated correctly etc. Only when all of these tests are passed is the game made available for use by players. Like any other software product, casinos cannot guarantee a flawless application. They can however guarantee a commitment to solving all major problems encountered in an attempt to create an even better application. For this reason they have implemented 24-7 support systems to ensure that their players are afforded the highest quality of service. If you have experienced any problems with the functioning of their software, or have any concerns in relation to their implementation of games, game rules etc, please do not hesitate to contact their .

Q: What Do I do If I Get Disconnected?

Q: If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved when you return to the online casino. So you can continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. They want you to be protected from any accidental monetary loss.

Q: What Banks do online casinos use?

Q: Mastercard, VISA and Paypal are among the largest online merchant banking companies in the World. BCE Emergis handles online transactions for Microsoft, Netscape, Bellsouth & Compaq. Sometimes casinos use BCE Emergis to conduct all real money transactions. It ensures a secure gateway when setting up a the online casino account and provides all foreign currency changes.

Please Note: All credit card transactions made at online casino will almost always appear as anonymous on your credit card statement. The online casino conforms to all known Internet gaming laws throughout the world. If you reside in a jurisdiction that prohibits Internet Gaming, please do not place any wagers with the online casino.

Do I have to Pay Taxes on My Winnings? Paying taxes on your winnings depends upon the jurisdiction in which you reside. The online casino will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.

How Are the Odds Created for Online Casino Games?

How do I collect my winnings? Cashiers are often open 24 hours a day. All payouts are made in them Dollars. Cash IN & Out Here! Please allow 48-72 hours processing time (N/I Weekends) Your First Bank Wire is Free, each additional Bank Wire is $20.00 Registered mail: Allow 14 to 21 days for delivery depending on the destination country. There is no cost. Courier: This delivery method costs $35. The charge is deducted from your winnings. Delivery generally takes 2 days to locations in Canada. They credit back up to the equivalent amounts purchased. Surplus winnings are sent by check or Bank Wire upon request.

How Old do I have to be to Play for Real Money at casinos on the internet?

No one under the age of 18 years is allowed to play for real money. Casinos have provided a play for fun version of the online casino for those who are under the age of 18 or reside in a jurisdiction which prohibits Internet gaming.

What kind of hardware and software do I need to play the games?

Here is how to check your screen area settings on Windows: 1) Click on the "Start" button on Windows. 5) When the Display window opens, click on the "Settings" tab. 6) Look at the "Screen Area" setting in the lower right corner of the Display window. 7) Make sure the Screen Area is set to at least 800 x 600. If your computer will allow it, they recommend a Screen Area setting of 1024 x 768, or higher. The larger the screen area setting, the more you will be able to see on one page. I clicked on a game and nothing happened. What's wrong? The Java games take a little time to load. If you are using a 28.8 Kbs modem, the games should load in about 1 to 2 minutes the first time you play. If you get a screen which says "You need a Java-compatible browser to play this game", then you may not have the proper software or hardware. Check their hardware/software answer. If you have the correct configuration, your Java Support may be turned off. Check your "preferences" in your browser "properties" to make sure you have not disabled Java. If the game screen comes up but none of the game-functions work, try to reload the games: Hold down the left shift key and at the same time click on reload. This should re-start the games. If the games still won't work, you will need to clear your cache and re-start your browser. Do the following, then completely shut down all your browser windows, (including email), restart, then reconnect: Netscape version 3: Click Options...Network Preferences...Cache. There are two buttons: 'Clear Memory Cache' and 'Clear Disk Cache'. You need to do both. Netscape version 4: Click Edit...Preferences Advanced...Cache. There are two buttons: 'Clear Memory Cache' and 'Clear Disk Cache'. You need to do both. If the games play but then freeze up, but the rest of your computer is OK, you may need to shut down your browser and restart your computer. This is the result of Microsoft’s memory management system. It is inconsistent and this only affects some computers. If this happens, you will need to close all the browser windows, including email, and then restart your computer, reconnect and then re-enter the games. I use AOL. Can I still play the Java games at the online casino? Yes, you can.

Here are special instructions for Safari and Firefox users: If you access the Internet via Safari and Firefox and are experiencing difficulty in playing their games then the following information will provide you with a solution. The problem presents itself if you are using the default Safari and Firefox 3.0 browser to access their game pages. The Safari and Firefox 3.0 browser download provides a stripped-down version of its browser, which makes it incapable of handling the Java technology they are using. You can improve this by either installing the Microsoft Virtual Java Machine or downloading a full version of either Netscape 4.5 or Internet Explorer 5.0. Links to all three are just below. The Virtual Java Machine will resolve a lot of problems you may be having on the internet. It is a recent release by Microsoft and designed to fix a problem with their current ability to support Java. The alternative solution is to download either a FREE full version of Microsoft Internet Explorer 5.0 or above or Netscape Navigator 4.5. Complete instructions are detailed below. The first step is to make sure you are using Safari and Firefox 3.0. Do this by going to the HELP section and then clicking on MY AOL. This section will tell you what version you are currently running. If you are using an older version, follow these instructions: 1) If you are currently using Safari and Firefox version 5.0 software, skip to step 8. 2) Connect to Safari and Firefox using your current software. 3) When connected, click the "Keyword" button at the top of the screen. 4) Type "upgrade" into the window and press Enter. 5) Click on the "AOL 5.0 for Windows 95/98" button. 6) Click on "Upgrade Now" from the left. 7) Follow the download instructions in the left-hand window. 8) When you have Safari and Firefox 5.0 installed, log back into AOL. 9) Once the main menu screen appears, minimize the Safari and Firefox program and double- click on the Internet Explorer Shortcut on the desktop. (or go to Start Menu, Programs, Internet Tools, Internet Explorer). 10) You can now log back into the casino. also see "Screen Resizing" so you can see the whole site. also try the Safari and Firefox 5.0 DOWNLOAD PAGE Here are special instructions for Safari and Firefox users: If you access the Internet via Safari and Firefox and are experiencing difficulty in playing their games then the following information will provide you with a solution. The problem presents itself if you are using the default Safari and Firefox 3.0 browser to access their game pages. The Safari and Firefox 3.0 browser download provides a stripped-down version of its browser, which makes it incapable of handling the Java technology they are using. You can improve this by either installing the Microsoft Virtual Java Machine or downloading a full version of either Netscape 4.5 or Internet Explorer 5.0. Links to all three are just below. The Virtual Java Machine will resolve a lot of problems you may be having on the internet. It is a recent release by Microsoft and designed to fix a problem with their current ability to support Java. The alternative solution is to download either a FREE full version of Microsoft Internet Explorer 5.0 or above or Netscape Navigator 4.5. Complete instructions are detailed below. The first step is to make sure you are using Safari and Firefox 3.0. Do this by going to the HELP section and then clicking on MY AOL. This section will tell you what version you are currently running. If you are using an older version, follow these instructions: 1) If you are currently using Safari and Firefox version 5.0 software, skip to step 8. 2) Connect to Safari and Firefox using your current software. 3) When connected, click the "Keyword" button at the top of the screen. 4) Type "upgrade" into the window and press Enter. 5) Click on the "AOL 5.0 for Windows 95/98" button. 6) Click on "Upgrade Now" from the left. 7) Follow the download instructions in the left-hand window. 8) When you have Safari and Firefox 5.0 installed, log back into AOL. 9) Once the main menu screen appears, minimize the Safari and Firefox program and double- click on the Internet Explorer Shortcut on the desktop. (or go to Start Menu, Programs, Internet Tools, Internet Explorer). 10) You can now log back into the casino. also see "Screen Resizing" so you can see the whole site. also try the Safari and Firefox 5.0 DOWNLOAD PAGE

3) When you are finished downloading, close your current browser and shut down AOL. 4) Find the file that you just downloaded and double-click it. 5) Follow the instructions to install Internet Explorer making sure NOT to install IE into the same directory as AOL. 6) When the install is finished, log back in to AOL. 7) When the Safari and Firefox Main Menu appears minimize the Safari and Firefox program and run Internet Explorer. 8) You can now log back into to the casino and start to play. 3) When you are finished downloading, close your current browser and shut down AOL. 4) Find the file that you just downloaded, it starts with n32, and double-click it. 5) Follow the instructions for the install making sure NOT to install NN into the same directory as AOL. 6) When the install is finished, log back in to AOL. 7) When the Safari and Firefox Main Menu appears minimize the Safari and Firefox program and run Netscape Navigator. 8) You can now log back into to the online casino and start to play.

I have Web-TV. Can I still play the games? Unfortunately, not at the moment. You need a Java compatible browser to play, and unfortunately, Web-TV does not yet support Java.

What happens if I lose or forget my Password? If you lose your Password, you will need to contact them and prove to them that you are the owner of the account. They will need to know your account history and various account details for security purposes. They will then investigate, and reset your Password and notify you by email. What is the Personal Information Policy? At the online casino, their Players privacy and security is of the up most importance. They make sure to protect all personal information. the casino will only collect information from those customers who explicitly request to create an account in their Casino, and they require only enough information to verify the identity and age of their customers. The Information is used for the purposes of operating their gaming services and for keeping their Players informed of new game developments and new casino promotions. They will never disclose customer information to any third party other than as required for the processing of financial transactions. A "Play for Fun" option has been provided for those who wish to practice their gambling skills without risking any money. Also, if you are under the age of 18 (as determined by your registration information), you will not be allowed to play in the the casino for real money. However, you may still Play for Fun. You are given $1000 Play Money to start with. Once you lose you can come back another day and try again.

If after consulting the FAQ Sheet you are still unable to get the assistance you require then please contact a member of our

What if I want to play for fun?

Online Casinos often allow one to play for fun or practice in which real money isn't used. To play offline simply: Double-click on the the online casino Practice Mode icon on your desktop, Or, click Start| Programs| the online casino| the online casino Practice Mode. The very first time you use the practice mode, you will need to register. Simply click 'Click here to register' button on the login screen, pick a user name and you're all set to play for fun. How can I get more money in Practice Mode? You can enjoy playing the online casino in Practice Mode for as long as you wish. If at any time you run out of money simply: In the "Amount (USD)" entry box, type in an amount. Click OK.

Is there a time limit for playing in Practice Mode?

No. You can enjoy playing the online casino in Practice Mode for as long as you wish! If you run out of money you can always deposit more fun cash. How alike are the Practice and Online versions of the online casino?

I forgot my password. What do I do? The best thing to do about a lost password is to e-mail and someone will be happy to help you. They are open 24 hours a day. If you did not have any money left in the account, simply click on the "click here to register" button on the same screen that is asking for your username and password, and register again. Then you can select a new username and password. Remember to save the information on a floppy drive. To do that: when you reach the log in screen, click on the "Info System" button and click save.

How do I get a PIN Number?

Why can't you email my PIN to me? We realize this may seem like a pain in the neck, but for the top level of security that the online casino has had for the last three years, the hassle is worth it. You will only have to wait for it once. Deposits can be made to Ecash accounts by bank and wire transfer.

I got disconnected in the middle of a game. What do I do?

No need to panic. Just restart the application and log in again. You will be able to resume your game at the exact point you were before. Be patient as it may take a few minutes for the server to update your files.

How do I connect online to the online casino?

Connecting online to the online casino is as simple as accessing the internet. Simply, Connect to your ISP. Then just launch the online casino by double clicking on the online Casino Online Mode icon on your desktop. If you get a message "Can't establish a connection with server." ensure that you are successfully connected to the internet by launching your browser and trying to access a web site.

Will the online casino work with my ISP?

More than likely you will be able to use the online casino online with your current ISP. their communication services use 100% compatible TCP/IP and consequently their games can be accessed through almost any ISP. If you are experiencing problems connecting online please contact you ISP.

Do online casinos accept American Express or The Discover Card?

At this time they do not process transactions involving American Express or Discover credit cards. They hope to add support for these cards in the near future. However, they do accept Visa and MasterCard and other types of credit cards.

Can I legally play the online casino in my state or country?

Laws governing gambling and sports betting vary from country to country and often from state to state. Consequently, it may be necessary for you to contact the appropriate authorities concerning local laws.

How do I wager on Sports?

Online Casinos often come with a fully featured Sportsbook. To access the Sportsbook feature simply click on the Sportsbook link located at the top of the casino's page. Note: You will often have to register separately for the sportsbook. That's it, you are now ready to wager on Football, basketball, hockey, and baseball with straight bets, parlays and teaser bets, all from the comfort of your home. Please verify the laws in your area before registering, and read carefully through the terms and conditions.

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